What is SMS marketing? SMS marketing is a direct marketing channel that utilizes text messages to communicate with customers. It involves sending targeted messages to subscribers’
Why is CRM Integration Important? Integrating multiple CRM systems is crucial for businesses as it allows for a comprehensive view of customer data across all
Introducing Fin by Intercom Intercom, a renowned customer support platform, has continually evolved its offerings to meet the changing needs of businesses. With the launch
What is GetGist? GetGist is a sophisticated customer communication platform that allows businesses to automate marketing tasks, engage customers through real-time chat, provide excellent customer
What is AI-Powered Customer Service? AI-powered customer service refers to the use of artificial intelligence (AI) technologies, such as chatbots and virtual assistants, to automate
What is Intercom Inbox? Intercom Inbox is a versatile customer messaging platform that enables businesses to communicate with their customers in real time across various
E-commerce Customer Service and Chatbots As e-commerce continues to dominate the global retail market, businesses are increasingly focusing on improving customer service to enhance user
Keap CRM (formerly Infusionsoft) In today’s business world, customer relationship management (CRM) solutions are vital tools for organizing, automating, and synchronizing every aspect of customer interaction,
Freshdesk for Social Media Apps Social media apps and channels have become crucial for businesses, offering a direct and immediate way to engage with customers. However,
Freshdesk Knowledge Base A knowledge base is a centralized, searchable repository of information that helps customers and employees alike to find answers to their questions
