Freshdesk Knowledge Base: Definition, Benefits, and Integration

How to Use Freshdesk Knowledge Base: Definition, Benefits, and Integration

Freshdesk Knowledge Base   A knowledge base is a centralized, searchable repository of information that helps customers and employees alike to find answers to their questions quickly and efficiently. It can include FAQs, how-to guides, troubleshooting information, and more. The role of a knowledge base in customer service is integral, enabling users to resolve their […]

How to Use Freshdesk for Customer Support: A Comprehensive Tutorial

How to Use Freshdesk for Customer Support: A Comprehensive Tutorial

What is Freshdesk? Freshdesk is a cloud-based customer support and help desk solution that offers omnichannel communication, self-service, and collaboration features. It is a part of Freshworks, a suite of business software solutions. Freshdesk’s ticketing system allows users to open and manage support issues, and support teams can collaborate with shared ownership, team huddles, and […]

Manychat: The Best Chatbot Platform for Marketing in 2023

Manychat: The Best Chatbot Platform for Marketing in 2023

What is Manychat? Manychat is a popular chatbot platform that enables businesses to create chatbots on various platforms, including Facebook Messenger, Instagram, WhatsApp, Telegram, and SMS. It is used by businesses in over 190 countries, with 1 billion conversations powered by Manychat every year. Manychat offers automated chatbot flows, segmentation and targeting, and numerous integrations […]

ManyChat Review 2023: Features, Pricing, and Bot Comparison

ManyChat Review 2023: Features, Pricing, and Bot Comparison

What is ManyChat? ManyChat is a cloud-based chatbot platform designed to help small businesses drive chat marketing campaigns through social media platforms and text messaging. Some of its key features include message broadcasting, drip marketing, A/B testing, audience segmentation, and lead conversion. With ManyChat, businesses can create custom chatbots using predefined templates, interact with prospects, […]

What Are B2B Sales And How To Improve Customer Service For Your Business?

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What Is The B2B Sales Process? B2B sales is a sales model or category of selling in which a company sells its products or services to another company. Business to business (B2B) refers to a relationship, situation, or marketplace between two or more businesses. A business-to-business (B2B) company sells to other businesses. B2B companies must […]