Our HubSpot CRM Professional Services
Our Service Hub Services - Ubique Digital Solutions
Hubspot Service Hub
What Is Service Hub?
Starter
- Conversations
- Live Chat
- Shared Inbox
- Tickets & Help Desk
- Templates & Snippets
- Documents
- Calling
- Meetings
Professional
- All Starter Perks
- Help Desk Automation
- Knowledge Base
- Customer Feedback
- 1:1 video creation & hosting
- Support Bot/Custom Builder
- Required Ticket Fields
- Custom Reporting
Enterprise
- All Professional Perks
- Goals
- Playbooks
- Calculated Properties
- Single sign-on
- Advanced Team Management
- Advanced Reporting
Starter Plan
Service Hub Starter
Conversations + Live Chat
Conversations is built on the HubSpot CRM, this means you’ll see contextual data about every customer right where you’re conversing with them.
Tickets & Help Desk
Calling
Meetings
Professional Plan
Service Hub Professional
Knowledge Base
Help customers help themselves by turning your customers’ frequently asked questions and tickets into a robust, search optimized knowledge base of help articles, videos, and documentation.
The built in analytics dashboard collects feedback on articles and analyzes search patterns to improve your articles over time.
Build a support bot to help customers find the knowledge articles related to their specific questions.
Customer Feedback
You can’t really build your business around your customers unless you’re listening to them.
Truly understand how your customers feel with customer feedback. Deploy surveys like Net Promoter Score, and Customer Satisfaction, that give you a quantitative pulse on customer happiness and needs.
The feedback tool will analyze survey results for you and provide actionable data that helps you improve your service & product, identify advocates, and grow through happy customers.
Video Features
Service teams can help customers faster and more completely with personalized help videos created and shared directly from Service Hub.
Service agents can record their screen right from a ticket and send to customers, improving service and solving issues faster. Service teams can also host and embed videos in their knowledge base.
Bots + Automation
Use bots to improve live chat efficiencies and scale 1-to-1 communications by routing customers to relevant help documentation, the appropriate chat agent, and more.
Automate common management tasks like creating tickets and tasks, alerting your team when customers take specific actions, and more.
Enterprise Plan
Service Hub Enterprise
Advanced Goals
Playbooks
Use rules-based automation to surface recommended content at the right time to managers on the phone having conversations with customers.
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An experienced Human Resources and Change Management professional with an extensive background working with small-to-medium enterprises (SMEs) across various industries. Martin Péril has over 18 years of experience helping clients in technology, finance, real estate, cosmeceutical/medical, retail and hospitality grow their businesses.
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North America
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