Before the intervention of UDS, clients faced several communication hurdles:
1. Inefficient Call Management: Clients struggled with managing high call volumes, leading to missed opportunities and customer dissatisfaction.
2. Lack of Integration: Existing systems were disjointed, preventing a unified view of customer interactions across different platforms.
3. Inadequate Analytics: There was a significant gap in analyzing call data, making it challenging to derive actionable insights and improve service quality.
4. Limited Mobility: The previous setup restricted the mobility of the workforce, hampering remote or flexible working capabilities essential in the modern work environment.
