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What is Aircall and How Does It Work?

What is Aircall and How Does It Work?

What is Aircall?

Aircall is a cloud-based phone system designed to replace traditional phone systems and provide businesses with a flexible and scalable communication solution. Instead of relying on physical phone lines, Aircall leverages the internet to transmit voice data, allowing users to make and receive calls through software applications on their devices.

This eliminates the need for complex hardware installations and enables businesses to easily manage their phone system from a centralized online platform.

Aircall offers a range of features and benefits that enhance communication efficiency. These include call recording, call analytics, voicemail transcription, integrations with CRM and helpdesk software, and more.

By combining these features, Aircall empowers businesses to deliver exceptional customer service, improve team collaboration, and optimize their overall communication processes.


How Does Aircall Work?

Aircall website screenshot

Aircall operates on a robust technical infrastructure that ensures reliable and high-quality communication. At the core of Aircall’s operation is Voice over Internet Protocol (VoIP) technology, which enables voice data to be transmitted over the Internet. When a call is initiated, the audio is converted into digital packets, which are then sent over the internet to the recipient.

To facilitate seamless call management, Aircall uses virtual phone numbers. These numbers are not tied to physical phone lines or locations but exist in the virtual realm. Aircall allows businesses to choose virtual phone numbers from various countries, giving them a global presence. When someone dials a virtual phone number, Aircall routes the call over the internet to the designated device or team member, ensuring efficient call distribution.



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Key Features of Aircall

1. Virtual Phone Numbers

Virtual phone numbers are a fundamental feature of Aircall. They provide businesses with the flexibility to choose local or international numbers that suit their needs. These virtual numbers enable businesses to establish a local presence in multiple locations without the need for physical offices. By having virtual phone numbers, companies can receive calls from customers worldwide, improving accessibility and expanding their reach.

Moreover, virtual phone numbers offer additional advantages such as call tracking, enabling businesses to measure the effectiveness of marketing campaigns and track customer interactions. They also facilitate easy call routing, allowing businesses to direct calls to specific departments or team members based on predefined rules, ensuring efficient call management.


2. Call Routing and Management

Call Routing and Management

Aircall simplifies call routing and management through its intuitive platform. With Aircall, businesses can set up call queues, ensuring that calls are distributed evenly among team members. This feature is particularly useful during peak call times, reducing wait times for customers and improving their overall experience.

Additionally, Aircall provides an Interactive Voice Response (IVR) system that greets callers with pre-recorded messages and prompts them to choose the appropriate department or extension. This automated menu system streamlines call routing, enabling callers to reach the right person quickly and efficiently.

Aircall also offers call-forwarding capabilities, allowing businesses to redirect calls to external phone numbers. This ensures that calls are never missed, even when team members are working remotely or on the go.


3. Analytics and Reporting

Analytics and Reporting

Data-driven insights are essential for businesses to make informed decisions and continuously improve their communication processes. Aircall provides comprehensive analytics and reporting features that allow businesses to monitor call volume, call duration, wait times, and other crucial metrics.

Through real-time and historical data, businesses can gain valuable insights into call patterns, identify peak call times, and allocate resources accordingly. Aircall’s reporting capabilities enable managers to assess team performance, identify training needs, and improve overall customer service.


Integrations and Customizations

Integrations and Customizations, CRM, salesforce, hubspot

Aircall Integrations

Aircall integrates seamlessly with popular CRM (Customer Relationship Management), helpdesk, and productivity tools. This integration empowers businesses to enhance their workflow efficiency by consolidating customer information and call data. By integrating Aircall with CRM platforms like Salesforce, HubSpot, or Zendesk, businesses can gain a comprehensive view of customer interactions and deliver personalized and contextualized experiences.

Furthermore, integrating Aircall with helpdesk software allows businesses to create tickets and track customer support requests directly from within the phone system. This integration streamlines the support process, enabling agents to access relevant customer information during calls, resulting in faster issue resolution and improved customer satisfaction.


Customizing Aircall for Your Business

Customizing Aircall for Your Business

Aircall offers extensive customization options to tailor the phone system according to specific business needs. Businesses can create personalized greetings and voicemail messages that align with their brand identity. They can also set up call routing rules based on business hours, call priority, or caller location.

Aircall’s user-friendly interface allows administrators to easily configure call flows, add or remove team members, and manage different phone numbers. These customization options provide businesses with the flexibility to adapt Aircall to their unique communication requirements.


Work With Us

Whether you are a small startup or a large enterprise, partnering with Ubique Digital Solutions can be a game-changer for your business. Their expertise in digital solutions and deep understanding of Aircall’s capabilities make them the ideal partner to help you leverage this innovative technology. Don’t miss out on the opportunity to take your business to new heights of success. Contact us today.



Q: Is Aircall suitable for small businesses?

Yes, Aircall is well-suited for small businesses. Its cloud-based nature eliminates the need for complex hardware installations and provides cost-effective scalability. Small businesses can start with a basic plan and easily expand as they grow, adding more virtual phone numbers and users to accommodate their increasing communication needs.

Q: Can I use Aircall on my existing devices?

Absolutely. Aircall is compatible with a wide range of devices and operating systems. You can use Aircall on your existing desktop computers, laptops, smartphones, or tablets. Aircall also offers dedicated mobile apps for iOS and Android, ensuring seamless communication on the go.

Q: How secure is Aircall?

Aircall prioritizes the security and privacy of its users’ data. It implements industry-standard encryption protocols to protect voice data and other sensitive information. Additionally, Aircall follows strict data protection practices and complies with relevant regulations, such as GDPR, to ensure the privacy and security of user data.

Q: What are the pricing options for Aircall?

Aircall offers different pricing plans to cater to various business needs. The pricing is based on the number of users, required features, and the desired level of support. Aircall provides transparent pricing information on its website.

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