Aircall Product Overview
Aircall is a cloud-based system that helps manage customer support and sales operations. It allows users to integrate the software with CRM systems and control calls. This software provides voicemail, queueing, recording, shared call inbox, contact management, assign and tag. This application has different uses in a business, such as forming employee groups based on location or skill set. It supports Mac and Windows operating systems, web browsers, Windows 8 and 10, and more!
What is Aircall?
Aircall is a phone system that allows businesses to make and receive calls from their computer or smartphone. It also offers a suite of features such as call recording, voicemail transcription, and caller ID. It is a cloud-based phone system that integrates with productivity and helpdesk tools via the app marketplace. Aircall CTI offers interesting features like integration with an app marketplace that allows teams to purchase apps for their phone platform.
It provides a phone number, customer relationship management integration with CRM tools, etc. It integrates with e-commerce platforms like HubSpot and Shopify to help automate workflow. The phone app gives access to the solution anywhere. It provides real-time analytics to help customer success, sales, and support teams communicate efficiently and clearly.
Key benefits of using Aircall
Aircall is a voice platform used by freelancers, small businesses, mid-sized businesses, and large enterprises. It offers the ability to present team results and make real-time decisions using its advanced analytics and data visualization tools. Aircall also provides FAQs/Forums, 24/7 Live Rep support, Knowledge Base, Chat Support (real-time), and Email/Help Desk support options for customers in need of assistance. Additionally, the product can be used as an online meeting tool or VoIP call centre application for customer service purposes.
Deployment & support
Deployment and support are two important aspects of any software. With Air Call, you get both quality and reliability. It has a team of experts who are available 24/7 to help with whatever you need. It has a range of applications for all devices so that you can always stay connected. They got you covered whether you’re on your computer, phone, or tablet!
Its pricing starts at 42 AUD per month. It offers professional support features, including queue call back and Power Dialer. It provides dedicated account managers to help with your needs. Aircall Advanced Solution cost 70 AUD per user every month billed annually. They do cater customised package that fits your needs and qualifications.
Aircall is a great phone system for businesses. It has many features that can help your business run more smoothly. Some of these features include:
1. Toll-free numbers
AirCall is a toll-free service that allows you to instantly create local numbers in any country, including the United States. This revolutionary technology provides customers with an easy way of contacting your business when the local phone number is not available.
2. International numbers
When you need to reach an international audience. Now you have the perfect number for your customers or employees to call and reach out to you, no matter where they are in the world!
3. Call conferencing
An AirCall is a live conference call that can be hosted from any location with an internet connection. It’s easy to set up and use, at no cost for users. Users connect to the call using their phone or computer.
4. Business hours
AirCall creates personalized schedules for your numbers to confirm exactly when each of them is available. The system also allows you to set customized schedules, such as having mobile calls during the day and landline calls at night or setting up the work hours for your receptionists.
The AirCall app allows you to record, upload a script for when callers speak with your voicemail, and have it playback on the caller’s speaker or headphones.
6. Call routing
AirCall is a tool that connects people with the right person in an organisation. Using AirCall, you can customize your distribution and ring rules to make sure calls are routed properly even when employees might not be in the office.
7. Interactive Voice Response (IVR)
AirCall is a cloud-based IVR directory that allows callers to connect with the right team members automatically. It uses voice recognition software to match the caller’s first contact with the appropriate department and user interface.
AirCall is an app that allows you to assign your team members their own personalised three-digit extension number which can be quickly dialed by the others on their team. The individual receiving the call will receive a notification sound on their phone, which allows them to answer or reject the call.
The app also provides a handy contact list for both incoming and outgoing calls.
9. Blocklist numbers
AirCall is a phone answering service that helps you screen calls to your business. It has an upgrade where you can make it work for your smartphone or tablet, making the entire experience more hands-free.
10. Virtual call center
AirCall is a new way to make and receive phone calls, texts, and other messages with your smartphone. It’s so smart that it knows who you are when you switch on your phone and starts your contacts list for you, so the moment you pick up your phone, it already knows who is on the other line.
11. SMS business text messaging
AirCall is a smart app that lets you send, receive and manage SMS text messages with your contacts easily. The recipients of the messages are only limited by their availability to be reached on-air calls.
Aircall being compared with similar products
When looking for a new product, it’s important to compare it with similar products on the market. This will give you a better idea of what features and functions are available and which ones are most important to you. It’s also important to consider the price of each product.
Some products may be more expensive than others, but that doesn’t mean they’re necessary of better quality. It’s important to find a product that fits your needs and your budget. Finally, take into account the reviews of other customers. Reading what others have said about a product can help you decide whether or not it’s right for you.
Signup for Aircall now!
Don’t want to miss a thing? Sign up for Aircall so that you can have the best for your company, customers, and team. Enhance your customer support and take it to the next level. Never missed any upgrades and useful offers in the future that you can get with your Aircall subscription. Sign up here.
Aircall integration with other tools
It integrates with 100+ other tools, including HubSpot, Monday, Intercom, Zendesk, G Suite, Salesforce Service Cloud, Zapier, and Talkdesk. Aircall’s software was designed for offices in remote areas, which often have more difficulty managing calls in their own countries than U.S.-based companies due to time differences between the two countries. It offers voicemail, queueing, recording, assigned phone numbers, and a shared call inbox. Aircall also allows businesses to create strategies for team performance.
Connect Aircall with HubSpot
Why do we need to connect Aircall With HubSpot? Aircall is a business phone system that connects to HubSpot so that business owners can manage their calls more effectively. By connecting it with HubSpot, business owners can track their calls, manage their schedules, and more.
How to connect Aircall with HubSpot CRM?
1. Log into Aircall and click on the Connections tab.
2. In the HubSpot CRM section, click on the Connect button.
3. Enter your HubSpot CRM login credentials and click on the Connect button.
Call your leads and prospects from no CRM
Now that you’re familiar with Aircall let’s walk through how to make a call.
First, open up your Lead or Prospect record and click on the phone number. This will launch Aircall and automatically dial the number for you.
If you need to enter a number manually, go to the Airtasker tab and select “Aircall” from the drop-down menu. This will automatically populate the phone number into the task dialogue box.
Once you’re connected, just speak as if you were speaking to your lead or prospect on the phone! Your recordings are automatically logged after a couple of minutes with duration, number, and audio recording information included. You can also save your browser preferences to open Aircall in future sessions.
Do you want to try Aircall for your business?
If you want to try Aircall with your business, we recommend you partner with Ubique Digital Solutions. UDS can help you set up and manage your Aircall account and provide marketing and telephony support to help your business grow. We provide services related to HubSpot and can assist you with its integration with Aircall. Don’t hesitate to reach out if you want to start your journey with us.