Attract, Engage, Delight
Our Service Hub Services
At Ubique Digital Solutions we are a Diamond HubSpot Solutions Partner and can help with Service Hub.
Service Hub
What Is Service Hub?
Service Hub Helps You Create A Better Customer Experience, Self Service Solutions, And Growth Through Happier Customers.
Starter
- Conversations
- Live Chat
- Shared Inbox
- Tickets & Help Desk
- Templates & Snippets
- Documents
- Calling
- Meetings
Professional
- All Starter Perks
- Help Desk Automation
- Knowledge Base
- Customer Feedback
- 1:1 video creation & hosting
- Support Bot/Custom Builder
- Required Ticket Fields
- Custom Reporting
Enterprise
- All Professional Perks
- Goals
- Playbooks
- Calculated Properties
- Single sign-on
- Advanced Team Management
- Advanced Reporting
Starter Plan
Service Hub Starter
Conversations + Live Chat
Conversations helps you manage and master customer communication. You’ll leverage live chat, a shared universal inbox, an easy-to-use chatbot builder, built in tickets, and collaboration and productivity tools to deliver an exceptional customer experience.
Conversations is built on the HubSpot CRM, this means you’ll see contextual data about every customer right where you’re conversing with them.
Tickets & Help Desk
As customer conversations increase in volume and complexity, tickets is here to help.
Use tickets to collaborate and communicate with customers on issues that come through Conversations. Tickets can be assigned to members of your team, organized, prioritized, and tracked in a central location.
Build a high functioning help desk system by adding HubSpot automation and powerful custom reporting.
Calling
Use data from your HubSpot CRM to prioritize your best calls, and set up a daily calling queue. Just one click connects you to a prospect through Voice Over IP or your desk phone.
Meetings
Put the power to book meetings in the hands of your customers. Meetings sync to your Google or Office 365 calendar, so your schedule is always up-to-date. As customers book meetings, automatically create new records or log the activity in your CRM.
Professional Plan
Service Hub Professional
Knowledge Base
Help customers help themselves by turning your customers’ frequently asked questions and tickets into a robust, search optimized knowledge base of help articles, videos, and documentation.
The built in analytics dashboard collects feedback on articles and analyzes search patterns to improve your articles over time.
Build a support bot to help customers find the knowledge articles related to their specific questions.
Customer Feedback
You can’t really build your business around your customers unless you’re listening to them.
Truly understand how your customers feel with customer feedback. Deploy surveys like Net Promoter Score, and Customer Satisfaction, that give you a quantitative pulse on customer happiness and needs.
The feedback tool will analyze survey results for you and provide actionable data that helps you improve your service & product, identify advocates, and grow through happy customers.
Video Features
Service teams can help customers faster and more completely with personalized help videos created and shared directly from Service Hub.
Service agents can record their screen right from a ticket and send to customers, improving service and solving issues faster. Service teams can also host and embed videos in their knowledge base.
Bots + Automation
Use bots to improve live chat efficiencies and scale 1-to-1 communications by routing customers to relevant help documentation, the appropriate chat agent, and more.
Automate common management tasks like creating tickets and tasks, alerting your team when customers take specific actions, and more.
Enterprise Plan
Service Hub Enterprise
Advanced Goals
Give individual agents and teams the ability to report on metrics related to a specific customer goal, like response time, ticket volume, resolution time, and customer experience related metrics.
Playbooks
Build a library of best practices and resources like onboarding scripts to help you customer service team consistently delight customers.
Use rules-based automation to surface recommended content at the right time to managers on the phone having conversations with customers.
Add-On Or Standalone
HubSpot CMS
Build and host your entire site with HubSpot’s drag and drop website builder. Personalize content for every visitor, and publish mobile-optimized content all from within a single interface.
Closely Connected To CRM
Right out of the box, Service Hub is deeply connected to HubSpot CRM. Track contacts, companies, deals, tasks, tickets and more inside the #1 CRM for SMBs.
Already use a CRM system that you love like Salesforce? HubSpot has a fully supported native integration that is easy to set up and use (Professional and above.)
Part Of The HubSpot Platform
Sales Hub works in close concert with Marketing Hub, Service Hub, and hundreds of HubSpot app integrations. It’s easy to find and add all the additional tools your team loves, whenever it makes sense for your team.
We Solve Real Problems
What Can We Do For You?
Client Testimonials
Why Go HubSpot With Ubique Digital Solutions? Just Ask Our Clients...
Andrew and Team, thank you, for helping making our venture a success
"Andrew and team were very diligent in all of the aspects of our marketing campaign, and believe me they were many. At the time we were introducing a new marketing concept and design, which entailed multiple component integrations without Andrew and his team, we would have been lost. So I have to say that Ubique Digital Solutions really came through for us, and I would highly recommend them. If you want it right the first time, give Andrew and team a call they won't let you down. David J LBA-Local""
The best team for the job
"We had past experiences that prompted us to look for an alternative team for help with tasks around HubSpot. We were delighted to find Andrew and his team. He not only has done an excellent job but truly understands our business model and what we need, which has been a challenge for those we have worked within the past. Andrew has had the patience to walk us through and teach us how certain features work in the most digestible way. We have been able to lean on him for all of our marketing needs and more. We highly recommend UDS"
Awesome Partnership thank you Ubique Digital Solutions
"We have been working with UDS for over 12months now and cant recommend them high enough. HubSpot, Web Development plus even our Profit and Loss Statements are all been supported fantastically. Big shout out to Sandy for her great work on our email campaigns also."
Continues to exceed our expectations
"We have been working with the team at Ubique Digital Solutions for some time now from Website design and development to PPC and SEO along with content creation and anything else that we ever needed help with for both Digital services and business strategy. So when it was time to make the move to a CRM we were more than happy to again use the services of Ubique Digital Solutions. The implementation has been seamless and our processes mapped and replicated in a Kanban style pipeline. We are about to now transition from Implementation to Inbound and can't wait!! Thank you Ubique."
Very reliable and swift! Highly Recommended A+ Team
"We've been working hand in hand with Ubique Digital Solutions for a year now. They are so reliable in implementing HubSpot CRMs, Workflows and much needed support with my clients. Thank you so much! Andrew is well-grounded with HubSpot like the back of his hands. The rest of the team are working tirelessly to provide the much needed requirements for my clients businesses. Good Job"
Reliable partner with eye for detail
"We've worked with Ubique Digital in regard to the HubSpot setup of one of our clients. Beside of the pleasant communication with Ubique, the very prompt responses have been essential to pull of a large end of the year delivery for a German client, while maintaining the high-quality expectations."
Meet Our Clients
They Believe In Us
Our clients trust and work with Ubique Digital Solutions as preferred HubSpot Partner and Digital Agency
We are your Certified
HubSpot Diamond Partner And We Can Help You With Everything HubSpot
The HubSpot CRM Platform is a full suite of software built to power your inbound approach to help you — and your customers — grow better
North America
Daniel is a seasoned HubSpot expert, bringing 20 years of service experience to the table. His remarkable tenure includes a term at HubSpot, where he efficiently resolved over 50,000 issues within a brief span of two years, maintaining a phenomenal 95% satisfaction rate. His specialized areas include CRM Management and Optimization, Automations, and Custom Solutions
North America
Daniel is a seasoned HubSpot expert, bringing 20 years of service experience to the table. His remarkable tenure includes a term at HubSpot, where he efficiently resolved over 50,000 issues within a brief span of two years, maintaining a phenomenal 95% satisfaction rate. His specialized areas include CRM Management and Optimization, Automations, and Custom Solutions.
APAC/US
As a HubSpot Implementation Manager for UDS, Jamie is committed to helping you implement and optimize HubSpot for your specific business needs. With experience in sales and marketing automations, social and app integrations and customer segmentation. Jamie’s focus is always ensuring a ROI for customers from their HubSpot investment.
APAC/US
An experienced Human Resources and Change Management professional with an extensive background working with small-to-medium enterprises (SMEs) across various industries. Martin Péril has over 18 years of experience helping clients in technology, finance, real estate, cosmeceutical/medical, retail and hospitality grow their businesses. Martin works with international clients in the United States of America, New Zealand, South Africa, United Kingdom and Europe. With a passion for empowering businesses through effective systemisation & change management, Martin is committed to helping organisations achieve their full potential while dynamically embracing the ever-changing landscape.
North America
As a HubSpot Implementation Manager at UDS, Rajat is here to provide a tailored solution for your HubSpot-related needs. Rajat focuses on unfolding and utilizing areas that can smooth the business process. Specializing in Marketing and Sales automation, CRM, and report building, he is motivated to achieve the goals you have set up regarding HubSpot. He also trains the client’s team to use HubSpot efficiently.
APAC
As a HubSpot Implementation Manager at UDS, Lachlan can help solve your HubSpot-related challenges. Lachlan will identify and optimize areas that can streamline your business processes, ensuring you get the most out of HubSpot.
With experience in Marketing and Sales automation, and report building, he’s driven to help you achieve your specific objectives within the HubSpot ecosystem. Lachlan’s approach is all about tailoring solutions to your unique needs.
APAC/US
Andrew started Ubique Digital Solutions in 2019 and not long after partnered with HubSpot. Andrew considers that our team are like a highly tuned racing pit crew for any company who has invested in HubSpot and now need their HubSpot portal tuned up. UDS Crawl, Walk, Jog and Run strategy ensures that we maximise our clients ROI on their investment.
EMEA/US
As a HubSpot Implementation Manager at UDS he oversees all of our HubSpot projects. He specialises and generally takes the lead on more complex areas of a HubSpot Implementation, such as process automation, custom objects and custom reporting. James also provide consulting and training to anyone who’s looking to up skill and get the most out of their HubSpot Investment.
