Our Service Hub Services - Ubique Digital Solutions
Hubspot Service Hub
What Is Service Hub?
Starter
- Conversations
- Live Chat
- Shared Inbox
- Tickets & Help Desk
- Templates & Snippets
- Documents
- Calling
- Meetings
Professional
- All Starter Perks
- Help Desk Automation
- Knowledge Base
- Customer Feedback
- 1:1 video creation & hosting
- Support Bot/Custom Builder
- Required Ticket Fields
- Custom Reporting
Enterprise
- All Professional Perks
- Goals
- Playbooks
- Calculated Properties
- Single sign-on
- Advanced Team Management
- Advanced Reporting
Service Hub Starter
Conversations + Live Chat
Conversations is built on the HubSpot CRM, this means you’ll see contextual data about every customer right where you’re conversing with them.
Tickets & Help Desk
Calling
Meetings
Service Hub Professional
Knowledge Base
Help customers help themselves by turning your customers’ frequently asked questions and tickets into a robust, search optimized knowledge base of help articles, videos, and documentation.
The built in analytics dashboard collects feedback on articles and analyzes search patterns to improve your articles over time.
Build a support bot to help customers find the knowledge articles related to their specific questions.
Customer Feedback
You can’t really build your business around your customers unless you’re listening to them.
Truly understand how your customers feel with customer feedback. Deploy surveys like Net Promoter Score, and Customer Satisfaction, that give you a quantitative pulse on customer happiness and needs.
The feedback tool will analyze survey results for you and provide actionable data that helps you improve your service & product, identify advocates, and grow through happy customers.
Video Features
Service teams can help customers faster and more completely with personalized help videos created and shared directly from Service Hub.
Service agents can record their screen right from a ticket and send to customers, improving service and solving issues faster. Service teams can also host and embed videos in their knowledge base.
Bots + Automation
Use bots to improve live chat efficiencies and scale 1-to-1 communications by routing customers to relevant help documentation, the appropriate chat agent, and more.
Automate common management tasks like creating tickets and tasks, alerting your team when customers take specific actions, and more.
Service Hub Enterprise
Advanced Goals
Playbooks
Use rules-based automation to surface recommended content at the right time to managers on the phone having conversations with customers.
HubSpot CMS
Closely Connected To CRM
Right out of the box, Service Hub is deeply connected to HubSpot CRM. Track contacts, companies, deals, tasks, tickets and
more inside the #1 CRM for SMBs.<br><br>Already use a CRM system that you love like Salesforce? HubSpot has a fully supported native integration that is easy to set up and use (Professional and above.)
Part Of The HubSpot Platform
Sales Hub works in close concert with Marketing Hub, Service Hub, and hundreds of HubSpot app integrations. It’s easy to find and add all the additional tools your team loves, whenever it makes sense for your team.
Client Testimonials
Why Go HubSpot With Ubique Digital Solutions? Just Ask Our Clients...
“We’ve worked with Ubique Digital in regard to the HubSpot setup of one of our clients. Beside of the pleasant communication with Ubique, the very prompt responses have been essential to pull of a large end of the year delivery for a German client, while maintaining the high-quality expectations.”
“We’ve been working hand in hand with Ubique Digital Solutions for a year now. They are so reliable in implementing HubSpot CRMs, Workflows and much needed support with my clients. Thank you so much! Andrew is well-grounded with HubSpot like the back of his hands. The rest of the team are working tirelessly to provide the much needed requirements for my clients businesses. Good Job”
“We have been working with UDS for over 12months now and cant recommend them high enough. HubSpot, Web Development plus even our Profit and Loss Statements are all been supported fantastically. Big shout out to Sandy for her great work on our email campaigns also.”
“We had past experiences that prompted us to look for an alternative team for help with tasks around HubSpot. We were delighted to find Andrew and his team. He not only has done an excellent job but truly understands our business model and what we need, which has been a challenge for those we have worked within the past. Andrew has had the patience to walk us through and teach us how certain features work in the most digestible way. We have been able to lean on him for all of our marketing needs and more. We highly recommend UDS”
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HubSpot Platinum Partner And We Can Help You With Everything HubSpot
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APAC/US
An experienced Human Resources and Change Management professional with an extensive background working with small-to-medium enterprises (SMEs) across various industries. Martin Péril has over 18 years of experience helping clients in technology, finance, real estate, cosmeceutical/medical, retail and hospitality grow their businesses.
APAC/US
North America
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Partner with Ubique Digital Solutions and let our skilled team transform, streamline and grow your business beyond expectations. Contact our HubSpot CRM Consultants today and leverage the best practices in customer relationship management. Get ready to unleash your potential and supercharge your growth journey.
